GENERAL TERMS AND CONDITIONS

Current General Terms and Conditions regulate the usage of the services provided by the Service Provider, Noemiz Exclusive Apartments.
 
1. Data of the Service Provider
Name: Gábor Rimner
Seat: 1016 Budapest, Mészáros str. 22., földszint 1.
Site: 1016 Budapest, Mészáros str. 22., földszint 1.
Postal/Invoice address: 1016 Budapest, Mészáros str. 22., földszint 1.
Tax No: 70752357-1-41
Phone: +36 30 332 1259
E-mail: noemizapartment@gmail.com
Web: www.noemiz.com
 
2. General rules
 
2.1 Current ’General Terms and Conditions’ regulate the usage of the accomodation services provided by the Service Provider.
 
Special, unique conditions do not constitute part of the current General Terms and Conditions, but do not exclude special agreements with travel agencies, organizers, with different conditions.
 
3. Contracting Party

3.1 The accomodation services provided by the Service Provider are used by the Guest.

3.2 In case of an order placed directly by the Guest, the Guest is the Contracting Party. The Service Provider and the Guest together, if the terms and conditions are met, become the contracting parties (hereinafer Parties).

3.3 In case of an order is placed by a third party, commissioned by the Guest (hereinafer Agent) the Contract concluded between the Service Provider and the Agent. In this case the Service Provider is not obliged to examine if the representation of the Guest by the third party is lawful.
 
4. Terms and conditions for the usage of the services

4.1. The Service Provider accepts reservations through e-mail, phone, or on site, in person. Upon written or verbal inquiry by the Guest, the Service Provider sends an offer. If no order is placed within 48 hours of sending the offer, the obligation of the Service Provider for the offer ceases to be binding.

4.2. The Contract enters into effect when the Service Provider confirms in writing (e-mail, SMS, electronic message) the verbal or written booking of the Guest, and as such it is qualified as a written Contract. The Guest is obliged to pay 50% of the amount, included in the confirmation, on deposit by bank transfer to the account number, indicated in the Service Provider’s confirmation, within 5 calendar days.  If the service provider does not specify any advance payment in the confirmation, it will be waived and the reservation will still be valid.

The contract is terminated if the Guest does not fulfill the obligation to pay the deposit or does not request an extension of the deadline from the Service Provider in writing.
Verbal confirmation by the Service Provider does not qualified as a contract.
 
The order must contain the Guest's name, e-mail address, telephone number, the exact time of check-in and check-out, the number of adults wishing to use the accommodation, the name of any package offer, and any special needs that may arise.
 
The Service Provider reserves the right to cancel the reservation if the name, telephone number or e-mail address provided by the Guest proves to be incorrect and the intention of the reservation cannot be verified. The cancellation also removes the right to use the accomodation service.
 
4.3. The Contract on the use of accommodation services is concluded for a definite period of time. If the Guest checks out prior to the end of the definite period of time, the Service Provider is entitled to the full value of the booked, but not-used service.
 
The Service Provider is entitled to sell the apartment became free before the contracted period of stay.
 
4.4. Modification of the reservation

4.4.1. Date of the confirmed reservation can be modified in a written agreement, 5 days prior arrival, in case of available capacity. Final fee of the modified reservation is always set by the Service Provider. The Guest is obliged to notify the Service Provider in writing on the intention of modification, sent to the Service Provider’s noemizapartment@gmail.com e-mail address. In case of modifications within 5 days, the pre-paid deposit (50% of the service fee) will be qualified as a penalty by the Service Provider. 
 
4.4.2. In case of individual offers, the conditions for modification, included in the offer should be applied.
 
5. Cancellation of the reservation

5.1. Currently all individual reservations can be cancelled 2 days prior arrival (until 3 pm on the 2nd day before arrival). The Guest is obliged to notify the Service Provider in writing on the intention of cancellation sent to the Service Provider’s noemizapartment@gmail.com e-mail address. In case of cancellation within 5 days, the pre-paid deposit (50% of the service fee) will be qualified as a penalty by the Service Provider. 
 
5.2. If the Guest does not arrive, the pre-paid deposit (50% of the service fee) will be qualified as a penalty by the Service Provider.  Despite the penalty, in case of cancellation, or the lack of cancellation, the obligation of the Service Provider for rendering the accommodation services will cease, and is entitled to rent the unused apartment to another guest.
 
5.3. If the Service Provider can rent the apartment, cancelled or modified within 2 days to another guest – if the Parties agree, the reservation can be modified once, based on free capacity. The reservation can not be cancelled in this way on the day of arrival or the day before.
 
5.4. In case of individual and special offers the conditions for cancellation, included in the offer should be applied.  Without specification in the individual offer, the General Terms and Conditions should be applied.

5.5. In case of cancellation on the day of arrival, or no-show  the total price of the reservation will be charged.
 
6. Rates
 
6.1. The Service Provider reserves the rights to change its published rates on its website until contracting.
 
6.2. The Service Provider shall indicate the tax content of the rates, valid at the time of the offer in line with the regulations of the law. The Service Provider shall transfer all surplus burdens arising from the amendment of the prevailing tax law ont he Contracting party, following notification thereof.
 
6.3. For actual discounts and individual offers please visit our website (www.noemiz.com).
 
7. Terms and conditions of using the accommodation services
 
7.1. The Guest can check-in ont he day of arrival after 2 pm., and requested to check-out until 11 am. on the day of departure.
Depending on availability late check-out can be also requested by prior arrangement.
The Service Provider provides information on the current valid price of the extension. If the Guest does not leave the apartment until 6 pm ont he day of departure, a full day’s accommodation fee will be charged. Upon arrival the Guest is obliged to prove his/her identity before occupying the apartment, as well as to fill in a check-in form, and pay the remaining accommodation fee with credit/debit card or OTP SZÉP card.
 
7.2. The Noemiz Exclusive Apartments does not accept any guests with infectious diseases.
 
7.3. By the filled and signed check-in form the Guest accepts the General Terms and Conditions and the House Rules of the Noemiz Exclusive Apartments, and undertakes to comply with those. The information, can be neccessary during the stay can be found in the information guide, located in the room.
 
7.4. The Service Provider shall not be liable of injuries, attributable to the fault of the Guest.  Guests are obliged to use the furnishing and equipments in the apartment as intended. The Guest is liable to pay for the damage to the Service Provider, caused by negligence or willful misconduct.
 
7.5. The Service Provider may check the presence of furnishing items and textiles (for example, towels, bathrobes) at check-out, in case of absence, their value will be charged.
 
7.6. In case of serious violation of the House Rules, the Service Provider reserves the rights to withraw from the the Contract for providing accomodation services without delay.
 
8. Pets, smoking

8.1. Pets are not allowed in the accomodation of the Service Provider.
 
8.2. The Noemiz Exclusive Apartments is a non-smoking property, smoking and the usage of open flame is strictly forbidden.
 
8.4 If the Guest violates the smoking ban, resulted in damages in the building or its equipments, the Guest is obliged to pay the value of the damage before check-out. In case of smoking in the apartment, a one-time extra cleaning-fee of 100.000 HUF will be charged upon check-out. If the Guest refuses to pay any costs and does not fulfill his / her payment obligation by the time of check-out, the Service Provider is entitled to use police intervention.
 
9. Rejecting the performance of the Contract, ceasing the obligation of providing services
 
9.1. The Service Provider is entitled to withdraw from the Contract on providing accomodation services without delay, and reject rendering the services if:
 
9.1.1 the Guest does not use the apartment and its garden rendered for his/her use properly,
 
9.1.2. if the Guest does not follow the security rules and order of the accomodation, behaves with its owners or the residents of the house in an objectionable rough manner, is under the influence of alcohol or drugs, or displays a menacing, offensive, or otherwise unacceptable conduct,
 
9.1.3. the Guest has an infectious disease,
 
9.1.4. the Contracting party does not fulfill his/her advance payment obligation till the set deadline.
 
9.2. If the Contract between the parties is not performed due to ’vis major’, the  Contract expires.
 
10. Guarantee for accomodation

10.1. If the Service Provider is unable to provide the services listed in the Contract through its own fault, the Service Provider is obliged to arrange accomodation for the Guest without delay.
 
10.2. The Service Provider is obliged:

10.2.1. To ensure/offer the services listed in the Contract at the rate and for the period confirmed, or until the termination of the capacity issues, in an other accomodation place or the same or higher category.
 
10.2.2. provide a possibility for the Guest to make a phone call free of charge, to be able to give notification about the change of the accomodation.
 
10.2.3. If the Service Provider fully met these obligations, and if the Guest has accepted the replacement accomodation, no subsequent claim for compensation can be raised.
 
11. Disease or death of the Guest

11.1. If during the time of using the accomodation service the Guest becomes ill, and is unable to act in his/her own interest, the Service Provider is to offer medical support.
 
11.2. In case of the Guest’s illness or death the Service Provider will require a cost compensation form the Guest’s relative, heir or account payer for the possible medical and procedural costs, the value of the services used prior to the death, and the incidental damages happened to the furnitures and equipments related to the illness/death.
 
12. Rights of the Guest

12.1. Pursuant to the Contract the Guest is entitled to the proper use of the ordered accomodation.

12.2. The Guest may complain about the performance of the services by the Service Provider during his/her stay. The Service Provider is obliged to handle complaints, sent in writing (or recorded by him).

12.3. Any right of the Guest to complain expires after checking-out from the accomodation.
 
13. Obligations of the Guest
 
13.1. The Guest is obliged to pay for the ordered services by the date and in the manner specified in the Contract.

13.2. The Guest ensures, that children under the age of 14, belonging to his responsibility shall stay in the apartment of the Service Provider only under the supervision of an adult.
 
14. Guest’s liability for damages
 
The Guest is responsible for all damages and inconveniences that the Service Provider or a third party suffers due to the fault of the Guest or his/her companion or other persons under his/her responsibility. The Guest is liable to pay for the damage caused to the Service Provider.
 
15. Rights of the Service Provider

If the Guest fails to fulfill his/her obligation to pay the fee for the used services, the Service Provider has the right of pledge on the Guest’s personal belongings has been taken to the Noemiz Exclusive Apartments, to fulfill his claim. 
 
16. Obligations of the Service Provider

16.1. The Service Provider is obliged to:

16.1.1. perform the ordered accomodation services based on the Contract in accordance with the valid regulations
 
16.1.2. investigate the Guest’s written complaint and take the necessary steps to handle the complaint, which must be recorded.
 
17. Liability of the Service Provider for damages

17.1. The Service Provider shall be liable for any damage suffered by the Guest in the area of the apartment due to the fault of the Service Provider.

17.2. The Service Provider shall not be liable for damages that occured due to an unavoidable cause, or caused by the Guest himself/herself.

17.3. Guests may not enter the areas outside the Service Provider’s territory (such as neighboring flats and their gardens), it is stricktly prohibited. The Service Provider shall not be liable for any damage or injury, that may occur in such places.
 
17.4. The Guest shall report to the Service Provider any damages has been suffered, and provide all data necessary to clarify the circumstances of the damage or possibly needed for police proceedings. If the Guest does not make a complaint ont he spot, he/she will not be entitled to compensation later.

17.5. The Service Provider is not responsible for valuables, securities and cash.

17.6. The Service Provider is not responsible for personal items left in the Service Provider’s garden or in the apartment.
 
18. Vis major

In the event of a cause or circumstance (for example: war fire, flood, weather, electric power failure, water shortage, strike, etc.) beyon the control of the Contracting Paties (vis major), excuses any party from performing the obligations set in the Contract, until this cause or circumstance exists.
 
19. Applicable law, court seised

To the legal relationship between the Service Provider and the Guest, provisions of the Hungarian Civil Code shall be applied. In any legal dispute arising from the service Contract, the court authorised at the location where the services are provided is declared to have competence to handle the issue.
 
By concluding the Contract, the Guest accepts and acknowledges the provisions of the General Terms and Conditions. The Guest is not released from his/her obligations by not knowing the General Terms and Conditions.